Frequently asked questions (FAQ)

Shipping

• How do you determine shipping charges?
• What are my payment options?
• Do you ship to my country?

Order Status

• Items and/or parts are missing from my shipment.
• My order never arrived.
• How do I change quantities or cancel an item in my order?
• How do I cancel an order?

My Account

• I'm interested in becoming a dealer, what do I do?
• When will my order ship / How do I track my order?
• I received the wrong product, what do I do?
• What is your return policy?
• I forgot my password, how do I reset it?
• How do I edit my account information?

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Dealers

• Am I Eligible For the Rewards Society?

Model Railroad Rewards Society

• Are All Rewards Points Redemptions Final?
• Can I use more than one coupon code at a time?
• Do My Points Expire?
• How Are Rewards Points Calculated?
• If I'm a Yardmaster, which shipping method is used for my order?
• Where Can I View My Rewards History?

Buyer's Guide

• How do I use a coupon code?
• How do I navigate the site?
• Are all of your products sold new?

Pricing and Billing

• When will my credit card be charged?
• When will my credit appear on my account?
• I need a copy of my receipt/invoice, how can I get a copy of it?
• I have a question on the charges for an order, who do I contact?
• Do I have to pay sales tax?

Privacy Policy & Security

• What kind of security do you have on the site?
• What is your Privacy Policy?